Client story · Industrial & Scientific Distribution
A front desk that answers every call and knows the catalogue
A phone agent that rings the owner first and answers when nobody can, and a website assistant that shares the same brain, the same catalogue and the same booking tool.
- Every call answereda person first, the agent second
- One brainphone and web agree
- Measuredfaithfulness is tested, not assumed
The situation
A scientific reseller missed calls through the working day. Catalogue questions got a different answer from every person, and the website chat could not see inventory.
What we built
One assistant on two channels. Real-time speech with interruption on the phone; the same facts, catalogue search and booking tool on the site. A retrieval evaluation measures how often the assistant answers from the reseller's own content rather than from memory.
Client stories are described at industry level and simplified on purpose. Ask us for a demonstration of the system itself.
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